1. How do I watch the movies?

2. Why can't I the movies?

3. Why are some blurry?

4. Can I download the movies on GirlGirlBang.com?

5. Why does my computer crash when I watch movies?

6. What is streaming?

7. What is video compression?

8. What is RealOne Player?

9. What is Windows Media Player?

10. Can WebTV users watch the movies at GirlGirlBang.com?

11. Windows Media Player screen is green with pink, wavy lines.

12. Windows Media player buffers in the middle of a video and/or the video seems really choppy.

13. Setting the Windows Media Player to function behind a proxy or firewall (not for people with modems or other kinds of direct connections to the Internet).

14. Whenever I try to view a video, it tries to connect to the server...then it says "Closed."

15. I downloaded the Windows Media player, but every time I try to play a video it says, "The specified stream type is not recognized."

16. I received a "connection to the server failed," "could not connect to the server," or some other, similar message.

17. I have a T1 or cable connection, but whenever I try to watch a video it is choppy or the frame rate is much slower than the audio rate.

18. Every time I go to play the video, I get a GPF error.

19. My internet security settings do not allow the new decompressor to be installed.

20. In Windows Media Player, every time I try to play a video it says, "The specified stream type is not recognized."

21. In Windows Media Player, I clicked on a video and it asked if I wanted to download and install a new codec. What should I do?

22. RealOne Player does not embed in Netscape (RealOne Player Support).

23. Every time I try to open a video, it says that the file path Is incorrect.

24. RealOne Player doesn't stop buffering.

25. What are the system requirements for Windows 9x, NT users?

26. What are the system requirements for Macintosh users?

27. Web Browsers

28. Other Help Resources

29. Plug-Ins

How do I watch the movies?
To watch the movies, you need to download and install the latest version of either Windows Media Player, Apple QuickTime player or RealOne Player. Our default player and prefered player is the Windows Media Player.

Why can't I watch the movies?
Our movies require either a RealOne Player 8 or RealOne plug-in, Windows Media Player or QuickTime Player installed on your computer.  Please make sure you have the player software installed on your computer.

Unfortunately, WebTV does not support video feeds that are encoded above 24kbs, so WebTV users will not be able to watch the streaming movies.

Why are some movies blurry?
There are two possibilities on why the video feed is blurry.

1. The quality the movies is relative to the speed of your modem. If you are using a 56k modem to access GirlGirlBang.com, your connection speed may be too slow to get a high-quality video stream; therefore, the film may appear blurry or be delivered like a film strip instead of a movie.
2. The problem may lie with your video-player settings. In the settings for the RealOne Player or Windows Media Player, please be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds which, if incorrectly set, will limit the amount of bandwidth the incoming video stream can use.

Can I download the films on GirlGirlBang.com?
Yes, if you choose the "Download Episode" option you can download a high quality version of the movie in .mpg format.

Why does my computer crash when I try to view movies?
As with all programs and plug-ins, RealOne Player, Windows Media Player and/or Web browsers can freeze or crash your computer. This should not happen on a regular basis. When using a demanding application like a streaming video player, try not to have other programs running that might be using system resources. If it seems that the player you are using is causing continual problems, please contact the appropriate support department at RealOne Player Problems or Windows Media Player Problems or QuickTime Player.

What is streaming?
The term "streaming" refers to files that are designed to play as they download without the need to complete the download before you begin playing it. These streaming files are specially encoded and delivered from high-performance streaming servers. The whole process is designed to let you enjoy more great, high-quality content faster. There are many streaming products on the Net: music, videos, animations and more.

What is video compression?
In order to deliver quality video over the Internet, digitized video clips are compressed using custom software. These video files start out so big that downloading them would take many hours, even on a high-speed connection. Compression decreases the file size, allowing for a reasonable amount of download time or streaming capability. GirlGirlBang.com compresses video files with numerous different technologies, such as Real Server (the streaming technology behind the RealOne Player) or Windows Streaming Format (playable through your Windows Media Player).

What is RealOne Player?
RealOne Player is a third party "plug-in" which when installed into your web browser offers streaming media in many different formats such as audio and video. For the latest version of RealOne Player, CLICK HERE To get to the free player, look for a small text link that says REAL PLAYER BASIC near the bottom of the page.

What is Windows Media Player?
Windows Media Player is a multiformat media-viewing system. It also supports a high-quality streaming format for GirlGirlBang.com. CLICK HERE to get the latest version of Windows Media Player.

Can WebTV users watch the movies on GirlGirlBang.com?
Currently, WebTV doesn't support streaming media that is encoded higher than 24kbps. The slowest GirlGirlBang.com streams are encoded at a minumum of 34kbps, thus GirlGirlBang.com does not support WebTV for streaming movies.  WebTV users will, however, be able to download the movies.

Windows Media Player Help
Windows Media Player screen is green with pink, wavy lines.
To fix this Media Player problem, try to disable YUV flipping. Here are some step-by-step instructions:
1. Open a stream in the player.
2. Click "File" and choose "Properties".
3. Choose the "Advanced" tab.
4. Select "Video Renderer" from the list of filters in use and click the "Change" button.
5. Select the "Direct Draw" tab.
6. Remove the checkmark next to "YUV Flipping".
7. Close and restart the player and that problem should be alleviated.

Windows Media Player Buffers in the middle of a video and/or the video seems really choppy.
Change the Windows Media Player buffer for better performance.
The buffer is related to the amount of video you download before it actually begins to play. Increasing the buffer may enhance streaming performance, especially if you have a 56K modem. In the Windows Media Player, right click on the video. Select "Properties". Choose the "Advanced" tab. Highlight "Windows Media Source Filter". Click the "Properties" button. Increase the "Buffer" to 30 seconds.
Select the correct bandwidth option for your connection:
To ensure that videos stream as smoothly as possible, be sure that you have selected the correct bandwidth option for your connection. Use the "Modify" button in the menu bar on any page to change your bandwidth connection speed at any time.

Setting the Windows Media Player to function Behind a Proxy or Firewall (not for people with modems or other kinds of direct connections to the Internet).
Some schools and offices have firewalls or proxy servers which are between your computer and the Internet. If this is your case, you need to make sure that your player is set up to pass through the firewall. In the Windows Media Player, right click on the video. Select "Properties". Choose the "Advanced" tab. Highlight "Windows Media Source Filter". Click on the "Properties" button. Click on "Configure Proxy Settings," then enter the name (or IP address) of your proxy.

Whenever I try to view a video, it tries to connect to the server...then it says "Closed."
To find out more information on what the error is, right click in the viewing window of your Windows Media player after it says "closed." Select "Error Details" from the menu. This should give you more information on what the problem is so you can find the correct help topic here.

I downloaded the Windows Media player, but every time I try to play a video it says, "The specified stream type is not recognized."
Are you running Windows NT? We've determined that NT users who do not have permission to install software will see the media-player installation run and appear to work, but in reality the codecs don't get updated. This causes problems. See your network administrator for proper installation.

I received a "connection to the server failed," "could not connect to the server," or some other, similar message.
Chances are we are experiencing heavy Web traffic, which is tying up our streaming server. Try to watch the video again later, and it should be fine.

I have a T1 or cable connection, but whenever I try to watch a video, it is Choppy or the Frame Rate is much slower than the audio rate.
If you have tried increasing your buffer size and made sure you have the proper bandwidth selected, then most likely this is caused by your having either outdated hardware (a Pentium or lower), an outdated operating system (Win 3.1), an outdated browser (Netscape 3, IE3) or not enough memory, video ram, etc. The Windows media codecs are optimized for Pentium III and run fine on Pentium II, but on a Pentium or lower they choke completely. Also you need a decent amount of system resources, RAM, VRAM etc. to get good results. .

Every time I go to play the video, I get a GPF Error.
This kind of error usually pops up due to a software conflict or improper install of system level software. Try the latest update for Windows and Internet Explorer.

My Internet security settings do not allow the New Decompressor to be installed.
This is caused by the Windows Media player's attempt to automatically install a newer version of the codec needed to play the video. Before you click to watch the video, set your browser's security in the preferences (or Internet options) to low. Then click to watch the video, and you should not get this error. After you have watched the video, you can set your browser security back to medium or high and watch all the videos you want since Windows Media player will have properly installed the newer version of the codec.

In Windows Media player, every time I try to play a video it says, "The specified stream type is not recognized," the colors appear strange, or I see the video fine but I don't hear anything.
You might need the newest Windows codec (the compression algorithm for the media file). When you first attempted to install Windows Media Player, you may not have had the necessary permission to install software, or your Internet security may have been set to medium or high. This will prevent the codecs from being properly installed. Change your Internet security to low during the installation process, or see your network administrator for proper installation.

In Windows Media Player, I clicked on a video and it asked if I wanted to download and install a new codec. What should I do? Or: I installed a new codec and now I'm having problems watching or hearing the videos.
If you try to view a video and your computer asks you if you want to install a new codec, check your security settings before selecting "yes":
In Internet Explorer, in either the "View" or the "Tools" menu, find the "Internet Options" dialog box and open it. Click on the "Security" tab in this window. Make sure that your security setting for the Internet zone is set to "Low" before installing the new codecs. If you select "Yes" to add a new codec, you MUST restart your system for the new codec to function properly. If you installed a new codec, but did not follow these instructions, you may now be having problems.

RealOne Player does not embed in Netscape (RealPlayer support).

1. Start Netscape Communicator.
2. Click "Edit" and choose "Preferences".
3. Double-click Navigator to expand the list.
4. Select "Applications".
5. Scroll to see if the RealPlay File type is listed. If the file type is listed, select it and click the "Edit" button. If the file type is not listed, click the "New Type" button and follow the instructions.
6. Enter the following information in the appropriate fields:
Description of Type RealVideo File:
Extension .rpm
MIME Type audio/x-pn-realaudio-plugin.
7. For the application to use, click the "Browse" button and locate the Realplay.exe program (default location is C:Program FilesRealRealplayer).
8. Click OK.

Every time I try to open a video, it says the File Path Is Incorrect.
This can be caused by a number of problems. If every video you try to watch on our site returns this error, it is a temporary problem caused by our streaming server's breaking down from excess usage. During regular business hours, this should only take a few minutes to fix once we are aware of the problem, so check back soon and everything should work. On the other hand, if you only receive this error for one particular video, then it is possible that the video file has been corrupted, and we would appreciate your feedback so we can fix it. Send us an email at moviesupport@GirlGirlBang.com.

RealOne Player doesn't stop buffering.
If you receive the message "cannot buffer entire clip," you need to lower the number of seconds your player is taking to buffer the stream.
For Windows
Right click on the video image. Select "Edit Preferences". Under the "General" tab, look for "Buffered Play". Choose "Buffered at least..." Enter the number of seconds you want your player to buffer. (Try 10 seconds.) Click OK.
For Mac: Hold down mouse button on video image. Select "Edit Preferences". Look for "PerfectPLay/BufferedPLay". Choose "Buffered at Least..." Enter the number of seconds you want your player to buffer. (Try 10 seconds.) Click OK.

System Requirements
What are the system requirements for Windows 9x, NT users?
Minimum System Requirements
* 233MHz Intel Pentium II processor
* 64MB of RAM
* 56Kpbs modem
* 16-bit sound card and speakers
* 65,000-color video display card at 800x600 resolution
* Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 with Service Pack 4 or later
* DirectX version 3.0 or later
* IE 5.0 or later
* Netscape 4.7 or later
Recommended System
* 300 MHz Intel Pentium III processor or greater
* 128MB of RAM
* DSL/ADSL/Cable Modem
* Full Duplex sound card and speakers
* 65,000-color video display card at 800x600 resolution
* Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 with Service Pack 4 or later
* DirectX version 8.0 or later
* IE 5.0 or later, OR
* Netscape 4.7 or later
Players:
* Windows Media Player Version 7 or better
* Real Player 8 or RealOne
* QuickTime 5

What are the system requirements for Macintosh users?
* 266 MHz PowerPC/G3/G4 processor processor or greater
* At least 64MB of RAM with Virtual Memory turned on
* Mac OS 8.5 or later
* 56Kpbs modem, or better
* Internet Explorer 5 or better, OR
* Netscape Navigator 4.7 or better
Players:
* RealOne Player 8 or better
* Windows Media 7.1 or better
* QuickTime 5

Web Browsers
Microsoft Internet Explorer 5.0 or above or other Web browsers that support HTML 4.0 with javascript and cookies enabled.
GirlGirlBang.com can be best viewed using Netscape 4.7 or above with javascript and cookies enabled. You can download the current browser version at the Netscape site or the Microsoft site.

If you are running a Linux-based browser, you will have some issues regarding our site, especially as it relates to Flash and the Flash plug-ins. Though Internet Explorer is our recommended browser, we are always trying to find ways to expand the breadth of our browser support.

Browser Configuration
Internet Explorer
Double click on the "My Computer" icon on the desktop.
Within the "My Computer" window, click "Tools" then "Folder Options". Choose the "File Types" tab. Add a "New Helper" with the following information in the appropriate fields.
* Description: RealMedia File
* Extension: .ra, .ram, .rm
* MIME Type: audio/x-pn-realaudio

Netscape (in order to enable your browser to accept streaming video, you must configure your preferences correctly):
Netscape Navigator for Win95 or Macintosh, or Internet Explorer for the Macintosh
Open your browser and choose the "Edit" menu.
Select "Preferences" and choose "Applications" or "Receiving Files". Add a "New Helper" with the following information in the appropriate fields.
* Description: RealMedia File
* Extension: .ra, .ram, .rm
* MIME Type: audio/x-pn-realaudio.
Make sure the files are handled by the RealOne Player application. You must set another New file for the RealPlug-in. Change the "Description" to "RealOne Player Plug-in"; the "Extension" to .rpm and "Mime Type" to audio/x-pn-realaudio-plugin.

Other Help Resources
QuickTime Support: http://www.info.apple.com/support/quicktime
Troubleshooting: http://www.apple.com/quicktime/troubleshooting/
Firewalls http://www.apple.com/quicktime/resources/qt4/us/proxy/
Windows Media Player FAQ: http://www.windowsmedia.com
RealOne Player: Audio Playback Quality http://service.real.com/help/faq/rp7/rpp7back.html
RealOne Player: Video Playback Quality http://service.real.com/help/faq/rp7/rpp7back.html

Plug-Ins
Plug-ins are small applications that give your browser extra capabilities, such as playback of audio or video files, 2-D or 3-D animation, and so on. When you try to view or hear a file that requires a plug-in, like a movie or sound clip, the necessary plug-in launches automatically—if you already have it. Current browsers come prepackaged with the most popular plug-ins (some are listed below), but if you don't have the plug-in you need, you can download it from the developer's site. Plug-ins are generally free, though some offer advanced features for an extra fee. If you download and install a plug-in but find that you still can't view the desired files, quit the browser and reopen it. Some older browsers require you to quit the program in order to fully install a plug-in.

ENJOY THE MOVIES!!!